Product Prices & Availability

The product price quoted on the website at the time of placing your order shall be the price charged to you. Excluding any inadvertent technical errors or glitches, we will honour any prices as published at the time of placing your order.

We have the right to change the price of any product at any time, please check before placing an order.

Occasionally we may need to substitute some of the items in an order due to stock outs or other unforeseen issues, we will ensure they are still from same range, and advice you prior to the substitution.

Payment Options Accepted

  • Credit Card– Payments are made through Yoco. PizzaNEWS will hold the customers personal details, separate to the credit card details which will be held by Yoco. Yoco uses SSL encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Please visit https://www.yoco.com/za/articles/fraud-guide/for more information on this service.
  • EFT–Payments are made through Yoco. PizzaNEWS will hold the customers personal details, separate to the bank details which will be held by Yoco. Yoco uses SSL encryption, namely Secure Socket Layer 3 (SSL3) and no details are stored on the website. Please visit https://www.yoco.com/za/articles/fraud-guide/for more information on this service.

 

 

Deliveries

PizzaNEWS follows a unique delivery system and although we try to accommodate special delivery requests we may not always be able to. We ask that special instructions must be reasonable and we are more than willing to try to follow these to ensure your order gets to you in the best condition.

Upon failure to make delivery, the driver will attempt to contact you to make an alternative arrangement. If this fails too, your order will be returned to PizzaNEWS, and delivery attempted during the next delivery in your area. An additional delivery fee may be payable.

PizzaNEWS reserves the right to change the time of delivery at any stage, and will not be held liable for any deliveries that are late or are not delivered on the agreed day. In these circumstances we will try our utmost to contact you and inform you of any changes and arrange another delivery, on the contact number you have given.

Cancelling An Order

Orders can be cancelled up until 24 hours before the order is dispatched for delivery.

As we are suppliers of perishable goods, we do not accept any return of unwanted goods.

Dissatisfaction With Our Product

If you are unhappy with any part of your product or the service that we offer, please contact us directly through our details on the Contact Us page on this website. If you would like to send any suggestions or comments on any of our meals or your ordering and delivery experience please do so by emailing info@pizzanews.co.za

PizzaNEWS products are frozen and perishable. Please inspect your product when you receive it (before allowing it to defrost). If you find the product is not up to our quality standards, or the packaging has been damaged during delivery, please take a picture of the issue and send this to us within one day of delivery, and we may refund or exchange the item for you. Please keep the product as you received it in your freezer so we can inspect it and make corrections for the future. We will not refund or exchange an item if you have eaten it.

It is within PizzaNEWS’s discretion whether we will exchange or refund the item for you, depending on each customers complaint and our ability to rectify it.

PizzaNEWS has a policy of honesty and openness, and endeavour to give you the best product possible, so will always try our very best to rectify any problem and take into consideration any suggestions you offer.